I've seen a number of threads asking about sorting the queue view or
dashboard by Last Update, but all of the solutions I found apply to
older versions.  Any hints as to how to do this?  I was thinking about
using<br><br>

 TicketFreeTime, <br>priority, <span><br>Ticket::Frontend::AgentTicketQueue###SortBy::Default:</span>--&gt; something other than Age, <br><span>DashboardBackend###0130-TicketOpen: (currently Age, tried setting to Change, Update, LastUpdate, etc.)...<br>



<br>I know change_time is stored in the db, just a matter of getting access to that...<br><br>I&#39;m not 100% sure if LastUpdate is the terminology, but I&#39;d love to sort by the time since a customer last emailed.<br>

<br>thanks!<br><br>-Scott</span>