Re: [otrs] Update: New Customers Not Receiving New Ticket Auto-Response

Actually, that's all set. The "auto reply/new ticket" is set to "auto reply" which I modified to suit my needs. Any other suggestions? Thanks! On 1/5/07, Mike Hayward wrote:

Almost sounds like you haven't set the auto response <-> queue for your queue to send out the notifications.

Best regards

Mike Hayward Managing Director

Comclusive Limited e: mike.hayward@comclusive.co.uk w: www.comclusive.co.uk t: 0845 003 7571 m: 07793 505155 (Direct) ------------------------------

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *icecoldeuro@gmail.com *Sent:* 05 January 2007 00:15 *To:* otrs@otrs.org *Subject:* [otrs] Update: New Customers Not Receiving New Ticket Auto-Response

I forgot to mention:

When I closed out some of the test tickets I DID get a State Change notification to the "customer" address from which I sent the original email. So I get New Ticket notifications to the agent, State Change Notifications to the customers, but I don't get the New Ticket notification to the customer which should contain the user id and temporary password.

Thanks!

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