Yes I have potsed a ticket to the queue and when I log in as aperson with admin rights I can see the ticket but when I log in as the tech I have created I can't see the queue or the ticket.

Carinus



henn@netzlink.com
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2006/05/29 10:47
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Is there a ticket in the queue? empty queues are not shown.
regards
Marina Henn




carinus.carelse@mrc.ac.za
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[otrs] Is this possible?








I would like to create a technician that can only see one queue and nothing else and I don't want him to be able to change his preferences to see every other queue. I have given him access in the profile but I can't see the queue when I log in with that ID.

Carinus


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