22 May
2008
22 May
'08
3:18 p.m.
When an agent uses an emtpy response with the default config, it gets formatted like this - <Salutation> <Body of Original Email> <Signature> I want to move the body of the original mail up and put the original mail at the very bottom, so that an agent answering a ticket with an empty response sees this -- <Salutation> <Signature> <Original Mail> I don't see how to rearrange that in the config options for Salutation, Signature, or Response. Any help is appreciated. ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.