Hi, thank a lot. This error is no more occurring, I dont know why. Maybe a made mistakes, like change in my LDAP settings the CustomerID and so on. I want to clean the ticket DB and restart from there. Thanks, Simone support@ritme.com wrote:
Hi,
This error seems to come from a LDAP connection error, are you sure of your LDAP settings? Is it working else where?
Hi,
working from the Customer interface, I'm trying to zoom on a ticket just created by the customer itself, but after a while I get the message of authorization denied with the message: "Please go away!". I found in /var/log/messages the following helpful debug infos, but I'm not able to solve...
Apr 20 01:05:16 ermete OTRS-CGI-1[9355]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][Line:213]: I/O Error Connection reset by peer Apr 20 01:05:16 ermete OTRS-CGI-1[9355]: [Notice][Kernel::System::Ticket::CustomerPermission] Permission denied because module (Kernel::System::Ticket::CustomerPermission::CustomerIDCheck) is requred (UserID: 33363 'ro' on TicketID: 19)!
Can someone please give me a hint?
Thanks in advance, Simone _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/
-- Simone Balboni, Ph.D. Centro Servizi Informatici di Ateneo Alma Mater Studiorum - Universita' di Bologna V.le Filopanti, 3 - 40126 Bologna (Italy) Phone: + 39 051 2095924 - Fax: + 39 051 2095918 e-mail: simone.balboni@unibo.it