My bad, looked at your message again and relized how dumb I sounded. I run off of Linux but went and looked at the lastest installation notes from otrs.org Installing OTRS on a Microsoft Window system is very easy. Download the latest installer for Win32 from http://www.otrs.org and save the file to your local file system. Then simply click on the file to execute the installer. Follow the few installation steps to setup the system, after installation you should be able to login as OTRS administrator. Important The Win32 installer for OTRS contains all needed components for the trouble ticket system. That means, that also the apache2 web server, the MySQL database server, perl with all needed modules and cron for Windows will be installed. For that reason you should only install OTRS on Windows systems that don't already have apache2 or another web server and MySQL installed. ****** Looked at the download from OTRS and its a exe file. So I would think that that was the installation executable? What file are you unzipping or does the exe create the zip? Wish I was more help. Greg Horne geh gehorne -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Dan King Sent: Friday, June 22, 2007 4:32 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Installing perl with PerlInstaller.bat fromWindowsOTRSinstaller Nope, I am running the PerlInstaller.bat file that can be found if you unzip the windows installer file. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 http://www.carms.ca www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Greg Horne Sent: June 22, 2007 4:30 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Installing perl with PerlInstaller.bat from WindowsOTRSinstaller Just for my clarification, are you running as http://localhost/otrs/installer.pl ? Greg Horne geh gehorne -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Dan King Sent: Friday, June 22, 2007 4:02 PM To: otrs@otrs.org Subject: [otrs] Installing perl with PerlInstaller.bat from Windows OTRSinstaller I am trying to run the PerlInstaller script that can be unpacked from the Windows installer. When I run it I seem to have problems compiling the file c:\Perl\bin\config.pl. I receive the following error: System starts here syntax error at C:/Perl/lib/File/Basename.pm line 213, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 218, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 220, near "C:" No such class C at C:/Perl/lib/File/Basename.pm line 281, near "my C" syntax error at C:/Perl/lib/File/Basename.pm line 281, near "my C:" syntax error at C:/Perl/lib/File/Basename.pm line 285, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 288, near "C:" syntax error at C:/Perl/lib/File/Basename.pm line 291, near "C:" Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 293. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 296. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 303. Global symbol "$type" requires explicit package name at C:/Perl/lib/File/Basename.pm line 310. syntax error at C:/Perl/lib/File/Basename.pm line 324, near "}" C:/Perl/lib/File/Basename.pm has too many errors. Compilation failed in require at C:\Perl\bin\config.pl line 10. BEGIN failed--compilation aborted at C:\Perl\bin\config.pl line 10. Couldn't config C:\Perl/bin/perl.exe C:\Perl\lib\config.pm: at PerlInstaller.bat line 221, <$reloc> line 68. Line 10 in the config.pl file is as below: use File::Basename qw(dirname); Does anyone have any suggestions? Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 http://www.carms.ca www.carms.ca ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.