Re: [otrs] Require urgent help on Multi Front End related issue in OTRS

Hi Sapna, Have you stopped cron jobs on server 2? If not, that’s not a proper setting up. It would lead to wrong behaviours. If yes, then you will have a failover setting - but not redundancy. For failover you should only operate on server 1, then once server 1 was down, just activate cron jobs on server 2, server 2 will work. There is only one rsync from server 1 to server 2, but not opposite one. If you need redundancy, your server infrastructure is totally wrong. Please contact us for OTRS Business Solution™ Managed. Regards, Bob Tao -- OTRS ASIA Limited Three Pacific Place Level 3, 1 Queen's Road East Admiralty Hong Kong T: +852 (5803) 5820 F: +852 (5803) 5821 I: http://www.otrs.com/ http://www.otrs.com/ OTRS 5s – Organization. Security. Communication. Structure. – Flexible solutions for your company’s success https://www.otrs.com/?utm_id=1036 More information: https://www.otrs.com/products/?utm_id=1037Solutions https://www.otrs.com/products/?utm_id=1037 | Success Stories https://www.otrs.com/customers/success-stories/?utm_id=1038 | Trainings https://www.otrs.com/public-otrs-trainings/?utm_id=1039

On 6 Sep 2017, at 6:28 PM, sapna kapoor wrote:

Dear Team,

I have tried loading OTRS on two web servers and one Database server for load balancing. One web server ( say Server1 ) was already operational, so I wanted to do another installation on 2nd web server (Server2). For that I made changes in installer.pm http://installer.pm/, so that it skips the check for already existing data base. The installation was done but I found that there is some problem with database consistency. e.g. a new Role added from Server2 is visible on Server 1 after a time lag of 3-4 minutes and similarly for Dynamic Fields . But rest of the functionality like agent, group, queue, tickets is working fine.

Kindly guide what I need to do for multi front end installation to work in Load Balancing mode. I am stuck up in this problem since long

Regards, Sapna Kapoor --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs