Mariuxi Campoverde wrote:
I continue having a lot of problems with the OTRS. Sorry. I'm novel in this. I use OTRS2 2.1.5 on Centos. I set Ticket::NumberGenerator: to AutoIncrement and Ticket::NumberGenerator:: Min Couter Size: to 0
When I create a new ticket appear this:
Ticket#1000031 Ticket#1000032 Ticket#1000033...
I want to display so:
Ticket#00000001 Ticket#00000002 Ticket#00000003 ....
What is the problem?, it always begins with the number one, why?
Take a look at $Self->{'SystemID'} in ~otrs/Kernel/Config.pm.
How can I do for tickes that had been closed can to be look by user and cannot change their state?
I frankly don't know what you mean.
Is posibble that OTRS send mail notification when the ticket have been closed, or when it changes queque?, Now it sends mail notifications when the ticket changes your owner only.
Yes, this is possible. The 'Notifications' section of the docs: http://doc.otrs.org/2.1/en/html/x962.html Nils.