Re: [otrs] Ticket::NumberGenerator::MinCounterSize

Dilson, I think it's appending the site location number in case you have more than one site it adds the sites location number + your ticket number. I believe you can turn off the site location option. On 1/15/2012 3:33 PM, Dilson Tomé wrote:

Hi guys.

I am trying to set ticket number to start from 1 like Ticket#1, but when i set in Ticket::NumberGenerator::MinCounterSize to 1 digit, it start from 100, so the first ticket is Ticket#101 =(

How to fix it?

--! *Dilson Tomé*

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