Tom Schröder wrote: Hi,
Notify mails (to the agents - new ticket/got follow up): * Only "custom queues" will get notifications * Check if the agent enabled notifications (AgentView::Preferences of AdminView::User) * If a new ticket is in a users "custom queue" but the user got no notification, check the /var/log/messages and /var/log/mail
Same procedure as above. I have the Raw queue in my "custom queue" list and notification enabled.
Ah... in order to say it with the dudes words: "New shit has come to light..." I have switched the notifications to YES in my preferences. After I logged out and logged in again, these settings were switched to NO again. Strange. have fun, bye!tom -- Tom Schroeder Systemadministrator _____________________________________________________________________ TILL.DE Internet Solutions fon 0531 . 39023921 Arlette S. Riediger fax 0531 . 39023929 Hamburger Str. 273a mailto: ts@till.de 38114 Braunschweig http://www.till.de