Re: [otrs] Fatal Error user 'otrs' '@' '10.3.0.56' acess denied (using password: yes) windows installer

The MySQL server has other applications already connected to it without issue. also the otrs database has been created an populated with tables. I think what it boils down to is the windows bundle installer wasn't written to use an external database... I would happily use the internal db server if there was a post installation migration path to the desired database server. Or a way to enter the correct information into the correct configuration file by hand On Fri, Jun 28, 2013 at 4:04 AM, Mark Dissington < Mark.Dissington@netmania-it.com> wrote:

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On 27/06/2013 at 22:10, Ryan Jones wrote: the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and set the pw and still no luck

If your Application and MySQL servers are on different boxes check to ensure the MySQL server is listening on the correct IP address AND that you have the firewall open for the MYSQL port (TCP 3306) at least allowed for the application server.

M.

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