When you said you couldn't make it work, dose that mean that you can't see the field template that you defined in your customer interface? Xiaoxing -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ugo Bellavance Sent: mercredi 10 août 2011 17:24 To: otrs@otrs.org Subject: Re: [otrs] Field template on creation of different type of the ticket
Third, enable its use in the new ticket interface.
Frontend::Customer::Ticket::ViewNew,
Ticket::Frontend::CustomerTicketMessage###TicketFreeText
Put 1 in the content of the key you want to display (1 int the case you used TicketFreeKey1.
By the way, I couldn't get the Ticket::Frontend::CustomerTicketMessage###TicketFreeText part to work. If you find how to show freetext fields in the ticketzoom client interface, please let me know. Ugo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs