Re: [otrs] Difference betwen owner and responsible

Hi Sébastien, More than an ITIL thing, I believe it's OTRS specific. You own the ticket when you lock it to yourself or when someone makes you the owner of the ticket. About responsible, the following link explans it: http://doc.otrs.org/2.4/en/html/c1731.html It might help also reading the features list: http://otrs.org/2.4/features/which explain also some aspects of ownership and responsibility Greetings, Leonardo Certuche On Fri, Jan 22, 2010 at 4:41 AM, Sebastien Bory wrote:

Hi all

I need more information and explain for the difference between the owner Ticket and the responsible Ticket

The owner see a ticket in his queue and can do everything? But he responsible?

If you have some link about ITIL for the owner and responsible ticket

Thanks

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*Sébastien Bory *Administrateur réseaux *NCI-les centres d'affaires* *Bienvenue chez vous - Just welcome !* 59 Rue des Petits Champs 75001 Paris Tel 33(0) 1 73 77 53 41 Fax 33(0) 1 73 77 55 56 Port: 33(0) 6 78 93 28 66 Mail :s.bory@groupenci.com Web: www.groupenci.com

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