Hey nevermind on this guys.  I figured it out!  I’m so smrt…

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck - ITSM
Sent: Friday, January 15, 2010 6:02 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can I change ticket field names?

Hi,

On 15.01.2010, at 18:24, Garren McKelvey wrote:

Greetings oh gurus of great knowledge,

back to you ;-)

I’m hoping to change a few ticket names.  I’d like to call From, Service, and SLA something completely different.  Is there a way to change their names?

In the directory /opt/otrs/Kernel/Language/ is a file that is called xx_Custom.pm. You just need to rename to en_Custom.pm, or whatever your language is that you want to modify (this new file won't be overwritten by an update then), and translate the english default values to your needs.

Tip 1: set your frontend to english to see the original wording

Tip 2: don't forget to change the package name within the new file to the proper filename.

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net

nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS 
at booth no. C37 in hall 2 from March 2-6, 2010!