Benjamin,
what do you mean by "so that the length minimized or shortened"?
Are you talking about restrickting ticket subject/body to some number of characters or the way how they
appear in the system?
If the latter is the case, you can use the icons in the right-upper corner of the QueueView (Small,
Medium, Preview).
As for autoreplies, you need to set up the SMTP server first (in Sysconfig->Framework -> Core::SendmailA),
create Queues and Autoresponses and assign Autoresponses to Queues. All this is done in the Admin area.
Cheers,
Ilya
-----Original Message-----
From: benjamin anamoah
Hello
I want to know if the length of the tickets can be customized so that the length minimized or shortened?
Secondly, i want to know the easiest way that i can get my auto response to run. I have installed the otrs-2.4.3-win-installer-2.0.4 on my laptop and using just the default settings. I need to be able to get running before i can set it up on a our exchange mail server. Please, feed me with a systematic approach since i am new to the system and make it easy to understand. Thank you.
Anamoah Benjy
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/