Locking prevents multiple people from working on the same thing at the same time.

From: Aysel Pamuk <aysel.pamuk@gantek.com>
Sent: Monday, March 24, 2008 1:54 AM
To: otrs@otrs.org
Subject: [otrs] Lock status

Hello,

What is the meaning of lock and lock? I mean, the ticket status is new, open, pendig or closed. When do we lock or unlock the tickets?

Thanks in advance,

Aysel