Hi, <br><br>You can use the Generic Agent /otrs/index.pl?Action=AdminGenericAgent to delete tickets. If you want to reset the ticket counter as well, you can modify things at Ticket -&gt; Core::Ticket under /otrs/index.pl?Action=AdminSysConfig such as the <span class="contentkey">Ticket::Hook or the </span><span class="contentkey">Ticket::NumberGenerator::MinCounterSize so your new tickets look different from your test tickets.<br>

<br>Greetings,<br></span><br><br clear="all">Leonardo Certuche<br>
<br><br><div class="gmail_quote">On Wed, Jul 15, 2009 at 5:13 PM, Kirby Fell <span dir="ltr">&lt;<a href="mailto:FellK@cambrian.k12.ca.us">FellK@cambrian.k12.ca.us</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">










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<p>Hi All,</p>

<p> </p>

<p>Is there any way to completely delete a ticket?  We
created quite a few “test” tickets while resolving an email issue
and I would like to clean that up.  Thanks.</p>

<p> </p>

<p><span style="font-size: 10pt;">Kirby
L. Fell</span><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;"></span></p>

<p><span style="font-size: 10pt;">Technology
Coordinator</span><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;"></span></p>

<p><span style="font-size: 10pt; color: gray;">Cambrian School District</span><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;"></span></p>

<p><span style="font-size: 10pt; color: gray;">4115 Jacksol Drive</span><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;"></span></p>

<p><span style="font-size: 10pt; color: gray;">San Jose, CA  95124</span><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;"></span></p>

<p><span style="font-size: 10pt; color: gray;">P.</span><span style="font-size: 10pt;">
<span style="color: gray;">408-377-2103 Ext. 115</span></span><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;"></span></p>

<p><span style="font-size: 10pt; color: gray;">F. 408-377-5944</span></p>

<p><span style="font-size: 12pt; font-family: &quot;Times New Roman&quot;,&quot;serif&quot;;"> </span></p>

<p> </p>

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