But AFAIK you can change this in the SysConfig if you would like to.
Regards
Mit freundlichen Grüßen
Daniel Litzbach
Security Support Engineer
Com-Sys ...Connecting Technology To Success.
Communication Systems Ges. für Netzwerktechnik mbH
Im Geisbaum 17 B - D-63329 Egelsbach
Tel: 06103 5983 320tel:06103%205983%20320 - Fax.: +49 6103 5983 655tel:+49%206103%205983%20655
E-Mail: Daniel.Litzbach@com-sys.demailto:Daniel.Litzbach@com-sys.de - Web:www.com-sys.dehttp://www.com-sys.de/
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HRB 33354 - Amtsgericht Offenbach
Am 15.11.2014 um 10:53 schrieb "Lars Jørgensen" mailto:ljorg6@gmail.com>:
Ah.
That explains everything. Thank you.
Lars
Den 06/11/2014 kl. 16.50 skrev Mathias Bräunling mailto:mathias.otrsmailinglists@gmail.com>:
Hi,
who is the customer? Is it yourself?
Event Based Notifications do not work, if the agent and customer user have the same email address.
--Mathias
17/10/2014 20:20 - Lars Jørgensen wrote:
To do what you need use Notification event and chose Customer as destination for your especific event.
That’s exactly what I did:
1. I have created a new event in "Admin -> Notifications (Event)".
2. In "Events" I have selected "TicketQueueUpdate".
3. In "Ticket Filter" I have selected the queue, that the ticket will be moved
into.
4. In "Recipient" I have selected "Customer".
5. Finally, in "Notification" I have just entered "test" in both subject and text.
It just doesn’t work. Does it work for you?
--
Lars
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