Hi, On 28.01.2010, at 23:48, Leonardo Certuche wrote:
You're right, he's the owner but it's not locked to anyone, do you know how can we avoid this behavior? it results confusing four our agents
I am afraid this is not possible in the current release. 2 suggestions 1. file an enhancement bug report on bugs.otrs.com and enjoy the new style on otrs.org tomorrow morning ;-))) 2. play around with a custom module which is a copy of "responsible auto set" feature ... maybe this can be used to reset the owner after the ticket has been created. Good night OTRS'ler Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!