[otrs] Trying to access the package mangager

27 Apr 2006

      When I try to access the package manager I receive:

Software Error:

ERROR: Need write permission in OTRS home
Try: $OTRS_HOME/bin/SetPermissions.sh !!!

I am running SuSE10 DVD 64bit.

I have ran the script SetPermissions.sh as root the following:

cd /opt/otrs/bin
./SetPermissions.sh /opt/otrs otrs wwwrun root www

So what do I need to do here.  If there is a manual way I can set the file
permissions to fix this that will be fine.  What specific directory does the
package manager need write access to? And what user needs to have access to
it?

Thanks in advance,

Cliff

[otrs] Trying to access the package mangager

CTM