yeah its a network issue, not a system issue. your DNS host is probably on the same subnet as your OTRS machine but on a different subnet than your mail server or your network clients - routing issue :) -it could also be a routing issue, check second hyperlink for info. maybe this will help too: http://www.linuxquestions.org/questions/susenovell-60/making-default-gateway... -Andy ________________________________ From: otrs-bounces@otrs.org on behalf of LQ Marshall Sent: Mon 11/26/2007 1:38 PM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] OT - Cannot get mail or access internet, but intranet ok
Example of a phone ticket error : (DNS problem: Send error: Network is unreachable)!
This is the indication that my DNS is not working correctly, however I cannot seem to find the issue to fix it.
However, I cannot access the internet or ping any other server or device outside of the 111.22.3.xxx pool.
Doesn't appear to be an OTRS issue. Seems to be a network issue. The key being "Network is unreachable". Indicating that the server cannot contact the DNS server. I would recommend contacting a network group. That said... Seems like you can ping locally by IP but can you ping external hosts by IP? If that doesn't work verify that you have a valid gw IP (netstat -rn ... Look for Entry on the 0.0.0.0 net). Last is check your gw/firewall (both locally and external). Your problem doesn't have anything to do with OTRS. Q out _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/