Re: [otrs] automatic answer on change to status "pending auto close +/-"

Per discussion a couple of days ago, Admin Notification {language code}::Customer::StateUpdate to change the text in the message, and Queue listings CustomerStateNotify = True On 5/14/07 02:00, "AndrejV@web.de" wrote:

Hello All,

has somebody an Idea how to enable an automatic answer to Users when their ticket status changes to "pending auto close +/-"?

If you have an Idea I would be pleased to hear from you.

kind regards from Zurich

Andrej

-- Salvador Manzo [ 620 W. 35th St € Los Angeles, CA 90089 e. manzo@usc.edu ] Auxiliary Services IT, Datacenter University of Southern California 818-612-5112 "The secret of happiness is freedom, and the secret of freedom is courage". Pericles' Funeral Oration (431 BC)