The new format in 2.0.1 is
$Self->{'Ticket::Hook'} = 'Your
Ticket Hook String Here';
Hi,
I upgraded
from 1.3 to 2.0.1, there were a couple of small database issues that I had to
fix but all seemed fine. However the one thing I cannot fix is the TicketHook.
Here is my setting in $OTRS_HOME/Kernel/Config.pm:
Self->{'TicketHook'} = 'Call ID#: ';
However all new
tickets are generated with the subject [Ticket#1003147] instead of the desired
[Call ID#: 1003147]
I have of course
bounced the webserver after making the changes to Config.pm. This was the
setting I used in OTRS 1.3
Can someone point
me at something I may be doing wrong ?
thanks
paul....