Ahh OK, thanks very much Martin! I did some searching around but didn't find this bug report, so thank you very much for the link, and glad to see it will be fixed on the next release. Pesky Outlook... Thanks, Ryan -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Tuesday, July 28, 2009 8:42 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Receiveing Outlook 2007 emails Hi Ryan, On Jul 28, 2009, at 14:10 , Ryan Rosiek wrote:
I just upgraded to OTRS 2.4.1 and everything is working great except for the initial e-mail when a ticket is created. For some reason the user's signature displays, but the e-mail text does not. If I view the "Ticket" view, the text shows up because it's converted to plain text there, but when zooming on the ticket, I have nothing but a signature, just a blank space above it. Oddly enough, when they reply to a ticket I've answered (again, they're still using Outlook 2007), the HTML rendering works fine.
Is this something with YUI rendering the initial e-mail? I know Outlook 2007 breaks a lot of HTML rules, but unfortunately many of my users are on Office/Outlook and it would be nice to see the question rendered properly when zooming the ticket. Anyone else experiencing this?
You are totally right! To handle this "bad" HTML we implemented a converter for cross client (email and browser) compatibility. :) And there is the problem. There is also a but report and the issues is already fixed (available in OTRS 2.4.2 - available this week). See also: http://bugs.otrs.org/show_bug.cgi?id=4027 (there is also a workaround for 2.4.1 included) -Martin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/