Email responses are only available when you are clicked on the articles that are "external email".  Are you sure you are on the first article from the customer?

Justin Noel
http://www.calendee.com

On Sun, Feb 28, 2010 at 8:15 PM, yuan ywong <yuanlehong@gmail.com> wrote:
I create two Queues at my OTRS test system (2.4.7), and assign its
Systemaddress, and "empty answer" and "test answer" added to the queue
response [Responses <-> Queue], but there is not "Compose
Answeer(email) can let me repose all tickets at these two queues. can
you tell me what happen with these two queues and how to fix. thanks
much!
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