Citando "Jonathan E. Katz"
Hi all, I have searched the archive a bit looking for a solution, but, it looks like there hasnt been a post about this recently.
There has been, but it was well hidden under a pretty screenshot :)
I need a solution for the case where I have an existing ticket and an email comes in that _should_ be attached to the existing ticket, but, for whatever reason it is not (usually because the incoming email didnt have the ticket number -- or for some reason the email introduced a space between 2004 and the rest of the ticket number -ahhhh).
I want to take the new ticket (and ticket number) and attach it to the existing ticket as this is where it belongs... (A merge).
That exact function is (_not_) mentioned in this last month's post: http://lists.otrs.org/pipermail/otrs/2004-March/004389.html And you'll find it *lurking* in this page: http://home.kqnet.pt/ccanau/1.2.2/ Just be careful. As the author wrote, and I quote: "merging tickets isn't... perfect." :> [...]
Thanks, Jonathan
Have fun! :) -- |)avid ---------------------------------------------------------------- KPNQwest Portugal http://www.KPNQwest.pt