RE: [otrs] Customising OTRS (Outlook Priorities Solution)

3 Aug 2004

      Sorry! For 'Priority' read 'Importance'

Markus, the suggestion below worked, but only when we declared Priority
rather than X-Priority (thanks Matt!):

    $Self->{'PostmasterX-Header'} = [
      ...
      'Priority',
      ...
    ];

and then this instead:

    # Job Name: 1-Match 
    # (Set incoming mails with prio highest to OTRS Prio 5 very high)
    $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = {
        Module => 'Kernel::System::PostMaster::Filter::Match',
        Match => {
            Priority => 'High',
        },
        Set => {
            'X-OTRS-Priority' => '5 very high',
        },

        Match => {
            Priority => 'Low',
        },
        Set => {
            'X-OTRS-Priority' => '1 very low',
        },
    };

... and it works splendidly.

Now, if someone could tell me why I get two emails to Postmaster instead of
one email to RAW ... ?

Rajendrakumar Premji Varsani BSc (Hons)

-----Original Message-----

From: Markus Ruecker [mailto:mr@otrs.de] 
Sent: Tuesday, May 25, 2004 1:54 PM
To: 'User questions and discussions about OTRS.'
Subject: RE: [otrs] Customising OTRS

Hi,
...
Folks, How do I go about tweeking the interface; I've started putting in
corporate logos and 
Suchlike but does anyone have any tips on setting colours etc?
Which OTRS version?
In version 1.2.3 you can do this with the css-Statements in the *.dtl files.
...
Also, I've noticed that the Outlook priority marking is lost when the
emails 
get to OTRS. Any idea how to get around this? Customers have finally been > trained to use the correct priority markings and we'd hate to lose the > functionality!
Try this, it's without any warranty!

Add the following to /opt/otrs/Kernel/Config.pm

    $Self->{'PostmasterX-Header'} = [
      ...
      'X-Priority',
      ...
    ];

    # Job Name: 1-Match 
    # (Set incoming mails with prio highest to OTRS Prio 5 very high)
    $Self->{'PostMaster::PreFilterModule'}->{'1-Match'} = {
        Module => 'Kernel::System::PostMaster::Filter::Match',
        Match => {
            X-Priority => '1 (Highest)',
        },
        Set => {
            'X-OTRS-Priority' => '5 very high',
        },
    };

Regards,

    Markus Ruecker

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RE: [otrs] Customising OTRS (Outlook Priorities Solution)

Varsani, Rajendrakumar (PSD)