Hi Martin, Am Mit, 2003-06-25 um 11.17 schrieb Martin Edenhofer:
On Mon, Jun 23, 2003 at 04:52:13PM +0200, Matthias Eichler wrote:
I installed our OTRS as an ASP system, but it seems to me as some of the settings are not really ASP-like. e.g. the "Organization"-tag in the Config.pm If I want some real ASP-system, that means, that also different "companies" are using the same server, do I just have a chance in duplicating the whole installation?!? Please not...;-)
It depends on what you want to do with OTRS. It's possible for host more departments or companies on one instance but just with one admin(-group) for all.
Thats what I want. We are an agency which is managing the Support-Requests for different customers which have nothing to do with each other. I already set up: - different queues for each customer, - teams for each customer - emails for each customer and linked them together as they belong. My problems: - It seems that some settings (for example X-Organisation in Config.pm) can just set once for the whole instance, but we would need something like seperate settings for each queue - It seems as our OTRS setup ignores some settings from Config.pm, because I set: ---cut--- $Self->{MoveInToAllQueues} = 0; $Self->{ChangeOwnerToEveryone} = 0; $Self->{ShowCustomerSelection} = 0; $Self->{PhoneViewASP} = 1; ---cut--- And we can still move through all queues. - The servername should be different for each queue as they should have something like support.customer.de, all links in OTRS eMails are with the one servername-setting from Config.pm, which is not asp'able... - Is it right that the customer-frontend can just customized once for each installation and not for each queue?!?
If you want system admin(-groups) for each customer, then you need to install a new instance.
No, there is just one admin-group for all customers. Thanks, Matthias