I can see this is a possiblity, but we would like to use the webservice feature instead, so the question is how can we register the invoker module we are developing in OTRS, so that we can use it in the Webservice configuration ?

Fra: otrs-bounces@otrs.org <otrs-bounces@otrs.org> på vegne av Jan.Dreyer@bertelsmann.de <Jan.Dreyer@bertelsmann.de>
Sendt: 9. juli 2015 13:28
Til: otrs@otrs.org
Emne: Re: [otrs] Webservice Article events

Hi Morten.

Am 09.07.2015 um 12:27 schrieb Morten Bøhmer <morten.bohmer@imemo.no>:

Thank you for your reply, can you supply some more details ?

Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ?

You want to configure a event based execution.

With „execute custom module“ you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet).

Best wishes

—

Jan Dreyer
IT Administrator — Operations — A-SCM-IT NMD Expert

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