On Wed, Jul 16, 2008 at 10:19 PM, Lars Jørgensen <itlj@gyldendal.dk> wrote:

Den 16/07/2008 kl. 11.27 skrev Mike Li:

In the process of my testing, i send one mail to the demo system demo@otrs.org, i could see the new ticket quickly, but if i send one mail to my owe OTRS system xxxxxxxx@yahoo.com, i must need wait more time to see the new ticket, i checked more time, but did not find any clues on this case.

Check the cron schedule for user OTRS. There's a postmasterpop3 job which is scheduled to run every 10 minutes by default. You can change it to whatever you like.

Be aware that checking every minute gives customers very snappy replies but can leave you with serious amounts of garbage to clean up in case a mail loop happens between OTRS and a bad vacation responder.


--
Lars
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
=> http://www.otrs.com/