Hi there, I'm currently setting up and testing OTRS for my development group to handle incoming support requests and tickets. We need to be able to handle unsolicited email to suppor@example.com. I've got it set up so far that any mail that goes to that address (currently a Gmail address) is successfully grabbed by OTRS (via POP3S) every 10 minutes. But I'm having a problem handling the replies: When I click an email template to compose an answer, the From: field is filled out appropriately as the email address associated with the queue, but the To: field, which should be autofilled with the email originator's email address is empty; and the first line of the email body reads "Dear -,", instead of "Dear John,". Basically, it seems like OTRS is having problems culling that info from the original email, even though it's viewable in the From: field in the ticket zoom. I can't help but feel like I'm missing something small, but I've been over the sysconfig options for postmaster.pl, and can't find anything. Any thoughts? Cheers, J