Hi

 

Can anybody let me know how to generate a report in OTRS ?

 

My requirement is to generate a report of all the open tickets across all the queues.

 

I clicked Stat module and I tried by creating a new report . After its done, it just shows me the template but I could not see any data in it. Though I select CSV or Print format, I could not see any data in it. Please help.

 

Thanks

Winter.