Hello @ all, I have found an article describing how to reject emails, (http://lists.otrs.org/pipermail/otrs-de/2006-February/005636.html ) and this works well. My question is I want to reject an email based on missing information, but at the same time accept all tickets with this queue. i.e. email received by popmaster.pl if body contains Unumber Uxxxxxx - format U Plus six digits WSnumber WSxxxxxx - format WS Plus six digits Create ticket && auto default response Elif subject contains ticket number Ticket followup Else: body does not contain Unumber Uxxxxxx - format U Plus six digits WSnumber WSxxxxxx - format WS Plus six digits Do not create ticket && auto reject response Does this make sense? Can some one give me more information? Vielen Dank, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 Tel. +49 6543 983 113