Re: [otrs] allow only authenticated customer to open ticket via mail

Did you see this? http://forums.otterhub.org/viewtopic.php?f=60&t=6586 On Thu, Aug 2, 2012 at 9:59 AM, Stefano Ricci wrote:

my problem is that i have otrs in windows version, my email server is exchange 2010...

i can create a simple role on the server mail without any problem... but i prefer that otrs decide to ignore the email... because i have a big database with more customer (not more customer from same company, but more company with few customer), and manualy manage the filter on email can create some problem...

i have this ask: when i dont't use login througt active directory the software filter email from unknow client, why now not?

On 2 August 2012 15:43, Leonardo Certuche < leonardo.certuche@itconsultores.com.co> wrote:

...

Hello,

I guess you could use procmail before delivering the message to OTRS, there's an old thread that talks about the same topic: http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html

Another choice could be using postmaster filters

Regards,

Leonardo Certuche www.itconsultores.com.co Medellín, Colombia

On 2 August 2012 08:34, Stefano Ricci wrote:

...

hi to all.... i search a way to do this configuration in my sitauation...

in a previous configuration (only local database, no active directory for agents and customers) OTRS filter email from unknow customer... only if your email is in database the system open the ticket...

now i put in config.pm some code to verify the credentials of a customer in local database an more active directoris...

on web interface an unknow user can not login and open tickets, but if i send email from an unknow address the system read the email and open the tickets...

any idea?

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