Hi Louis,
While your approach WORKS, you really should not have touched the XML
file - this will be replaced when you upgrade OTRS. Instead, you can
use Admin > SysConfig via the GUI to do the updates. This way (a) you
don't have to mess with XML file hacking and (b) your changes are
nicely preserved if you upgrade.
((enjoy))
Michiel Beijen
R&D
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On Fri, May 28, 2010 at 3:19 PM, Louis Becker
Alexander
Changed ContentItem AgentTicketPhone in Ticket.xml file. Changed Description, Name and Image and it seems to work.
Louis Becker Project Control Manager T +264 (0) 85 555 0000 C +264 (0) 85 551 0136 F +264 (0) 855 202 010 mailto:Louis.Becker@leo.na http://www.leo.na
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Halle Sent: 28 May 2010 12:22 To: User questions and discussions about OTRS. Subject: Re: [otrs] "new ticket" button [was: Additional Dropdowns onCustomer Interface]
Louis Becker wrote :
I am a bit slow. Are you saying that one can reconfigure the "phone ticket" type to become a "new ticket" type which will allow agents to create new tickets. Where would on change the button graphics and label?
Hi Louis
sorry, I will try to explain it better.
1. You have 2 buttons for new tickets, one for inbound and one for outbound tickets.
2. OTRS is not designed to merge these 2 functions into one button.
3. You can rename labels in OTRS to use your own wording. Please see : http://doc.otrs.org/developer/2.4/en/html/c1306.html#custom-translation-file
4. To replace the graphics I would simply exchange the files on the server. You can find the path by looking at the URL of the icon. Maybe it's also possible to set the file name via SysConfig.
Regards
Alexander
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