Seems like a pretty generic request. You might need to clarify exactly what it is you're trying to do, but I'll give this a shot based on what you've provided so far: You can of course filter certain tickets to certain queues. You could probably setup an Agent that would scan for, say, an e-mail address and filter it through to a specific queue for that client. Hope that helps! ~Jadon Tequila Troutman wrote:
Hi all!
I have certain customers I only want to be able to send tickets to certain queues. Is this possible? I've installed otrs 2.1 on fedora 4
Thanks for any help at all!
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