That is clear but... What if I DO want basic notification (eg en::agent::AddNote ) to be used? I can't find where to enable this..
I'm sorry if this sounds somewhat obvious to you but I must be missing some little piece and really can't figure it out..
--
Claudio Tassini
-----Original Message-----
From: Guillaume Rehm
Date: Thu, 18 Mar 2010 09:35:09
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Notifications' triggers
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