Re: [otrs] OTRS Email Conversation on a specific issue/topic/discussion

13 Jul 2012

      On Fri, Jul 13, 2012 at 5:51 AM, Gerald Young  wrote:
...
Kaushal,
We (I) thought you were talking about the mailing list thread. Are you
talking about conversations on a ticket? There's not really an easy way to
handle conversation threads unless you want to split/link tickets regarding
each conversation.
Gerald,

Yes i was referring to conversations on a OTRS generated ticket.

Regards

Kaushal
...
On Thu, Jul 12, 2012 at 7:50 PM, Kaushal Shriyan 
...
wrote:
...
On Thu, Jul 12, 2012 at 8:25 PM, Steven Carr  wrote:
...
It's called "don't edit the subject field after hitting reply in your
email client" *
Steve
* Unless you are viewing a digest email then yes copy paste the subject
of the item you want to reply to and strip out all the rest of the digest
info.
Hi Steve,
Do i need to set this in OTRS Dashboard Configuration or is it on the
client side (Mail User Agent aka Email Client ) when any user replies to a
ticket "don't edit the subject field after hitting reply in your email
client"
correct me if i am understanding it wrong.
Regards,
Kaushal
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