Re: [otrs] Notify new owner of ticket?

Terry Dobbs wrote:

I know there is a way to notify the new owner of a ticket, but I cant find it anywhere. Under "Admin" if I click "Notifications" I can see the en:Agent:OwnerUpdate notification. However, I cannot figure out how to assign this to a user/queue?

Anyone have any idea?

Check out the first sentence of the Notifications chapter (http:// doc.otrs.org/2.1/en/html/x962.html). :o) Nils Breunese.