Hi,

Did you try running the Support Module? Probably your issue is that max_allowed_packet in the mysql configuration file should be set to a higher value, for instance 20M.

Changing this requires a restart of the MySQL service.
--

Mike

On Wed, Mar 12, 2014 at 4:01 PM, claude <pref-otrs@haute-garonne.gouv.fr> wrote:

There is not error message but the file is not include in the list of attachments when I do a reply to one ticket. But when the size file is less than 1Mo it appears in the list of attchmentlike in the following screenshot

Claude

-------- Message original --------
Sujet : [INTERNET] Re: [otrs] Maxsize of attachment in response
De : Gerald Young <crythias@gmail.com>
Pour : User questions and discussions about OTRS. <otrs@otrs.org>
Date : 12/03/2014 15:38
Better to host the file and provide a link. (Especially if it is a commonly presented file). When you say you can't send, what's the error message? What entity is ultimately blocking you? Your mail transport? The recipient?

On Wed, Mar 12, 2014 at 10:33 AM, claude <pref-otrs@haute-garonne.gouv.fr> wrote:

Hi,

Where can I configure the maxsize of attachment in response ?

Actually when the file is more than 1Mo, I can't send it.

Thanks and regards

Claude

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