All,
We are currently in the process of preparing a system to test
the upgrade from OTRS 2.4 to 3.1. Was wondering if any one has
info on upgrading FAQ ,ITSMCore, and ITSM Service Level Management
sections in Package Manager. When I attempted to run the upgrade
on ITSMCore I get the following error.
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time:
Mon Jul 30 10:58:53 2012 Message: Sorry, can't install/upgrade
package, because the framework version required by the package
(2.4.x;) does not match your Framework (3.1.7)! Traceback (24033):
Module: Kernel::System::Package::_CheckFramework (v1.130.2.1)
Line: 2234 Module: Kernel::System::Package::PackageReinstall
(v1.130.2.1) Line: 543 Module:
Kernel::Modules::AdminPackageManager::Run (v1.108) Line: 832
Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 46 Module: (eval) (v1.90) Line: 204
Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module:
ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module:
ModPerl::Registry::handler (v1.99) Line: 31
I followed the steps in upgrading OTRS, going from 2.4 -> 3.0
-> 3.1. Did not see where you needed to upgrade packages along
the way.
Any help would be greatly appreciated....
Thank You,
Phillip Lynn
--
Phillip Lynn
Software Engineer II
NetWolves
Phone:813-579-3214
Fax:813-882-0209
Email: phillip.lynn@netwolves.com
www.netwolves.com