6 May
2003
6 May
'03
4:26 p.m.
On 5/4/03 11:19 AM, "Martin Edenhofer" wrote:
In this case set a 'unlock time' (configurable for each queue - admin interface -=> Queue).
The ticket will be unlocked (by OTRS) if the ticket is not answered and the unlock time has reached.
Isn't "Lock Ticket After a Follow-up -> No" supposed to have a similar effect? I asked a similar question and was recommended to set "Ticket Lock after a Followup" to NO. Though it doesn't change anything (in 1.02). -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com Reviewed in DV magazine's September 2001 issue, FOUR Stars! http://www.dv.com/magazine/2001/0901/hullfish0901.html