[otrs] What is the difference between "Tickets available" and "All tickets"??

Hello Everybody, There are two things, "Tickets available" and "All tickets". These are shown just beside the page numbers that pop up when there are many tickets in a particular queue(Top Left)... Some times they both are the same number but some times they both are unequal with "Tickets available" > "All tickets" What is the difference between "Tickets available" and "All tickets"?? Regards KartheeK --------------------------------- Enjoy this Diwali with Y! India Click here