On Tue, Mar 5, 2013 at 2:55 PM, Vadim S. Goncharov <vgoncharov@nic.ru> wrote:

On 05.03.2013 08:55, Kaushal Shriyan wrote:

Hi,

I have a specific issue is that any email response from the OTRS is via a
specific emailid "sameemaild@domain.com <mailto:sameemaild@domain.com>" for

all the queues in OTRS.
meaning when the recipient receives email it comes from
"sameemaild@domain.com <mailto:sameemaild@domain.com>" Any clue?

Look at your OTRS log. When agent answers via web, then there are messages appended to it like:

[Tue Mar 5 13:13:20 2013][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'customer@client.ru,' from 'Agent Lastname via QUEUE-NAME <queue-addr@company.ru>'. HistoryType => SendAnswer, Subject => Re: [Ticket#1015566] ...

If that from-address is correct, than your problem is not in OTRS. It may be a mail server rewriting "From:" for all OTRS-submitted mail. But first ensure that all correct in OTRS itself.

--
Vadim Goncharov <vgoncharov@nic.ru> RU-Center
NET Department http://www.nic.ru
NET-SYS Group phone:+7(495)737-7646 (ext.4019)
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cat ZZZAuto.pm

# OTRS config file (automatically generated)

# VERSION:1.1

package Kernel::Config::Files::ZZZAuto;

use utf8;

sub Load {

my ($File, $Self) = @_;

$Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} = 'Dear Customer,

Unfortunately we could not detect a valid ticket number

in your subject, so this email can\'t be processed.

Please create a new ticket via the customer panel.

Thanks for your help!

Your Helpdesk Team

$Self->{'PostmasterFollowUpSearchInReferences'} = '1';

delete $Self->{'PreferencesGroups'}->{'SpellDict'};

$Self->{'SMIME'} = '1';

$Self->{'PGP'} = '1';

$Self->{'SendmailModule::AuthPassword'} = 'xxxxxxxxxx';

$Self->{'SendmailModule::AuthUser'} = 'lmsoncall@mydomain.com'; -> every mail comes from this emailid

$Self->{'SendmailModule::Port'} = '587';

$Self->{'SendmailModule::Host'} = 'smtp.gmail.com';

$Self->{'SendmailModule'} = 'Kernel::System::Email::SMTPTLS';

$Self->{'Organization'} = 'mydomain';

$Self->{'AdminEmail'} = 'itsupport@mydomain.com';

$Self->{'FQDN'} = 'otrs.mydomain.com';

$Self->{'SecureMode'} = '1';

}