Re: [otrs] otrs 3.1.11

Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1" Valid="1"> Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketZoom'}->{'StateDefault'} = 'open'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'new'; Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketZoom###StateDefault" Required="1" Valid="1"> <Description Translatable="1">Defines the default next state for a ticket after customer follow up in the customer interface.</Description> <Group>Ticket</Group> <SubGroup>Frontend::Customer::Ticket::ViewZoom</SubGroup> <ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule> <Setting> <String Regex="">open</String> </Setting> </ConfigItem> <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1"> <Description Translatable="1">Defines the default state of new customer tickets in the customer interface.</Description> <Group>Ticket</Group> <SubGroup>Frontend::Customer::Ticket::ViewNew</SubGroup> <ValidateModule>Kernel::System::SysConfig::StateValidate</ValidateModule> <Setting> <String Regex="">new</String> </Setting> </ConfigItem> On Thu, Jan 31, 2013 at 10:54 AM, Steve Clark wrote:

I only see them change

On 01/31/2013 10:32 AM, Renee B wrote:

Please ensure that those data aren't configured in Kernel/Config.pm Have you changed the XML file (Kernel/Config/Ticket.xml)?

On 31.01.2013 16:26, Steve Clark wrote:

Hello List,

These two values have been altered from the default and I can't seem to get them set back to the original value.

When I click the "reset" icon next to the item, otrs acts like it is doing something but when it comes back they still have the altered value.

What am I missing?

Ticket::Frontend::CustomerTicketZoom###StateDefault

Ticket::Frontend::CustomerTicketMessage###StateDefault

Thanks,

Doing: egrep -rI 'Ticket::Frontend::CustomerTicketMessage' *

in the Kernel directory I only see them changed in

Config/Files/ZZZAuto.pm:

egrep -rI 'Ticket::Frontend::CustomerTicketMessage' * Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'DynamicField'} = {}; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryComment'} = ''; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'HistoryType'} = 'WebRequestCustomer'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SenderType'} = 'customer'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleType'} = 'webrequest'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'new'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'SLA'} = '1'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Service'} = '1'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Queue'} = '1'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '3 normal'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '1'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'NextScreenAfterNewTicket'} = 'CustomerTicketOverview'; Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'ArticleFreeText'} = { Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeTime'} = { Config/Files/ZZZAAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'TicketFreeText'} = { Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeText" Required="0" Valid="1"> Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###TicketFreeTime" Required="0" Valid="1"> Config/Files/Deprecated.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###ArticleFreeText" Required="0" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###NextScreenAfterNewTicket" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Priority" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###PriorityDefault" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Queue" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###QueueDefault" Required="0" Valid="0"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###Service" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SLA" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###StateDefault" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###ArticleType" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###SenderType" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryType" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###HistoryComment" Required="1" Valid="1"> Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Frontend::CustomerTicketMessage###DynamicField" Required="0" Valid="1"> Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'StateDefault'} = 'Closed Successful'; Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'PriorityDefault'} = '7 Customer\'s Online Ticket'; Config/Files/ZZZAuto.pm:$Self->{'Ticket::Frontend::CustomerTicketMessage'}->{'Priority'} = '0';

-- Stephen Clark

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