Almost resigning from installing OTRS... :( After changing all FindBin to the correct path on all .pl (because FindBin was returning "/" instead of the correct directory... probably because that's a virtual server), I was getting this message (installer.pl): mysql -u myuser -pXXX -h localhost -e "GRANT ALL PRIVILEGES ON myuser_otrs.* TO myuser_otrs@localhost IDENTIFIED BY 'YYY' WITH GRANT OPTION" false! :-( no idea why, since "myuser" is the owner of this database... I then decided to use the MySQL root user to install this and got "Database setup successful!" After that, I runned the /index.pl and when I was almost smiling... Error: Access denied for user: 'myuser_otrs@localhost' (Using password: YES) but the user was added!!! this thing gonna drive me crazy