Example:
Ticketname: Server XY HDD Failure E-Mail: Ticket accepted Note1: Problem Analyzation. Note2: Manufacturer Ticket # Note3: Appointment with Service Guy
If I change all the Notes to "Server XY HDD Failure" it will help my customer to tell the tickets apart, but for me it's the same effect as in calling every note just "note!". ;-) If I need the manufacturers ticket # I have to look through all the notes to find it. Even a construction like "Note: Server XY HDD Failure - Manufacturer Ticket #" won't help, because the end of that subject line is cut off and shows only [...] We already exchanged the standard "Note!" to "PLEASE CHANGE THIS!". :->
Please accept my apology for butting in here. I don't understand the problem. (And for some reason it's nagging me that I don't.) I have assumed that you are referring to external notes (those viewable by the customer). So how is it less confusing to the customer to have 6 notes with the same title than it is for you? I agree that each note (every item) should have a useful subject. I don't see how this change would create a benefit. LQ