On Fri, Aug 05, 2005 at 08:23:29AM +0100, anushya beauty wrote:
I am using OTRS for the past 4 months. Till now in receiveing the mails from the customer and sending reply to the customer is going fine. But now when i tried to send a reply with an attachement it displayed some mysql error. The error is: [...]
I had same problem but with emails coming from customer. Thank you for pointing me to the FAQ. The customer email creates an ticket, but there is no hint that the email did have a attachment, so I never see that there was an error with this mail. Only if I want to see the plain mail the message: Can't read plain article! Maybe there is no plain email in backend! Read Backend[..] appears. I think there should something like "The Attachment could not be attachet because ...", so that an Agent see that there was an attachment. If not and the customer does not write a note in the email body no one sees that there should be a attachment. Regards, Alex -- Alexander Koch, mailto: ak@ilk.net ILK Internet GmbH, Akademiestrasse 25 - 27, D-76133 Karlsruhe Tel: +49 (0) 721 9100 0, Fax: +49 (0) 721 9100 191 http://www.ilk.net