On Sep 18, 2011 17:54, Wayne Green <wgreen@concordiaselma.edu> wrote: <snip> Message: POP3: Can't connect to 192.168.1.13 Key line is right there. Can your OTRS server see the exchange? Is POP3 service firewalled? Is your OTRS server firewalled? Is POP3 enabled on exchanged? Is the account enabled for POP3 service? <etc...etc> Troubleshoot and resolve the connection problem. LQ Marshall -- Paper is Good, Pass it On On Sep 18, 2011 17:54, Wayne Green <wgreen@concordiaselma.edu> wrote: I am getting the following error when fetching mail from our exchange server: Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: linux Time: Sun Sep 18 16:39:52 2011 Message: POP3: Can't connect to 192.168.1.13 Traceback (26209): Module: Kernel::System::MailAccount::POP3::Fetch (v1.8) Line: 128 Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386 Module: Kernel::Modules::AdminMailAccount::Run (v1.23) Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 The Exchange server is configured for POP3 Access and the mail account is active. Any assistance would be greatly appreciated Thanks,