Re: [otrs] OTRS 3.0.4 defaults for next ticket state when "reply" and "reply all"

* Lars Jørgensen :

Hi Ralf,

Sounds very odd. My first guess is the the Kernel/Config/Files/ZZZAuto.pm did not upgrade correctly from 2.4 to 3.0. You could try and rename the file to something else, that will make OTRS use out-of-the-box default. Then try and see if OTRS behaves as intended.

I can check that

Another option is that somebody tampered with the possible ticket states (Admin -> State), thus confusing OTRS.

No, that would be me and I didn't do a thang :) -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de